Frequently Asked Questions

Everything you need to know about shopping with TIRTIR GLOBAL

What shipping methods are available for international orders?

We offer standard and expedited international shipping via reliable global carriers. Shipping times vary by destination, typically ranging from 5 to 14 business days.

How can I track the status of my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We accept returns on unopened and unused products within 30 days of delivery. Please contact our support team to initiate a return authorization.

Are TIRTIR products authentic and safe for sensitive skin?

Yes, all products sold on TIRTIR GLOBAL are 100% authentic. Our formulas are dermatologically tested to ensure high quality and compatibility with various skin types, including sensitive skin.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.

Do I have to pay customs duties or import taxes?

Customs policies vary by country. Customers are responsible for any applicable import duties, taxes, or brokerage fees required by their local customs office.